Delivery & Return Policy
At Ezone, we strive to provide seamless delivery experiences and hassle-free returns to ensure your satisfaction with every purchase. Please review our delivery and return policy for a smooth and worry-free shopping experience.
Delivery Options Overview
We understand the importance of fast delivery and offer a variety of shipping methods to suit your needs.
Standard Delivery
Our standard delivery service ensures your orders arrive on time. Estimated delivery times for your convenience: 5–7 business days for large items and 3–5 business days for smaller items.
In-Store Pickup
You can also choose to collect your order in person at our store. If you indicate in the remarks section that you will pick up your product in-store, our team will adjust your delivery charges accordingly.
Delivery Schedule
Small Items
Courier Delivery within Dakar | |
|---|---|
Our courier will deliver to the specified address within 3–5 business days for 5,000 CFA. | |
Outside Dakar, Senegal | |
Our courier will deliver to the specified address within 5–7 business days for 10,000 CFA. |
Small Items
Courier Delivery within Dakar | |
|---|---|
Our courier will deliver to the specified address within 3–5 business days for 15,000 CFA. | |
Outside Dakar, Senegal | |
Our courier will deliver to the specified address within 5–7 business days for 25,000 CFA. |
Return Policy
At Ezone, we strive to ensure your satisfaction with every purchase. If, for any reason, you are not completely satisfied with your order, you may return the product within 14 days of receiving it, provided it meets the following conditions:
- The product must be in its original condition.
- All components, including fully equipped accessories, receipts, warranty cards, and any defect description documents, must be returned intact.
Return Process:
- Contact our customer service team to initiate the return process.
- Ensure the product is securely packaged and include all original components.
- Send the product back via a reliable delivery service.
- Once we receive the returned item and verify its condition, we will process your refund within the timeframe stipulated by applicable laws.
FAQ
If you have an account with us, you can easily track your order by logging in and accessing the Order Tracking option located at the top of our homepage.
Yes, you can cancel or modify your order even after it has been placed. Once your order is submitted, our team will call you to reconfirm the details. At that time, you can inform our team if you wish to cancel or make changes. Additionally, if you realize later that you need to cancel or modify your order, you can do so by messaging our team, sending an email, or contacting our customer service.
Our return policy allows you to return products within a specified period for a refund or exchange. If you want to exchange a product, you can use the messaging option available in the View Your Order section to communicate with our team and initiate the exchange process. If you don’t have an account, you can contact our customer service by phone or email, and they will assist you with the exchange.
Yes, most of our products come with a manufacturer’s warranty to protect against material and manufacturing defects. The duration and terms of the warranty may vary by product. Please check the product description or contact us for more details on warranty coverage.
You can reach our customer service team through multiple channels, including phone or email via our website.
At Ezone, your satisfaction is our top priority. We strive to make your shopping experience enjoyable and stress-free. If you have any further questions or concerns regarding our delivery and return policy, please don’t hesitate to contact our customer service team for assistance.
